Frequently Asked Questions

Everything you need to know about our home ventilation solutions.

How long does shipping take for MVHR systems?

Standard delivery for MVHR units and ducting kits typically takes 3-5 working days across the UK and Ireland, depending on stock availability.

Do you offer technical support for DIY installations?

Yes, we provide comprehensive technical support and can assist with plan designs and installation guidance for our range of ventilation systems.

What is your return policy for unused items?

You can return unused, resalable items in their original packaging within 30 days of purchase. Please note that bespoke or custom-cut ducting may be excluded.

Are your products covered by a warranty?

All our ventilation units come with a manufacturer's warranty, typically ranging from 2 to 5 years, ensuring long-term reliability for your home.

Can I track my order online?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and bank transfers for larger commercial or residential project orders.